Our Terms and Conditions

Last updated: May 2026

These Terms and Conditions apply when you use the BronzeMe website, booking system, client account area, contact forms, payment features or services.

By using our website or making a booking, you agree to these Terms and Conditions.

Please read them carefully before booking.

1. About us

BronzeMe provides appointment-based beauty, tanning and related services.

Business name: BronzeMe Beauty

Contact email: contact@bronzeme.co.uk

In these Terms, “BronzeMe”, “we”, “us” and “our” mean BronzeMe.

“You” and “your” mean the person using our website, making a booking or receiving a service.

2. Use of our website

You may use our website and booking system for lawful personal use only.

You agree not to:

• Use the website for unlawful purposes
• Provide false, misleading or inaccurate information
• Attempt to access accounts, data or systems without permission
• Interfere with the website, booking system, server or database
• Upload or send harmful code, spam or malicious content
• Abuse forms, booking features or contact tools
• Copy or misuse website content without permission
• Use automated tools to overload, scrape or misuse the website

We may restrict, suspend or block access to the website or booking system if we reasonably believe there has been misuse.

3. Bookings

Bookings can be made through our website, booking system or by contacting us directly.

When making a booking, you agree to provide accurate and complete information, including your name, contact details, selected service, appointment date and time, and any other information requested.

A booking is not confirmed until you receive a booking confirmation from us.

Booking confirmations may be sent by email, on-screen confirmation, account notification, text message or another contact method.

You are responsible for checking that your booking details are correct.

4. Client accounts

Where client accounts are available, you may be able to create an account to view, manage, amend or cancel bookings.

You are responsible for:

• Keeping your login details secure
• Making sure your account information is accurate
• Not sharing your account access with others
• Not using another person’s account
• Telling us if you believe your account has been accessed without permission

We may suspend or close accounts where we reasonably suspect misuse, fraud, security risks or breach of these Terms.

5. Prices

Prices are shown on our website, booking system or service list.

Prices may change from time to time.

The price payable is usually the price shown at the time of booking, unless there has been an obvious error.

We reserve the right to correct pricing errors. If a pricing error affects your booking, we will contact you and give you the option to continue at the correct price or cancel the booking.

6. Deposits and payments

All bookings require a deposit or full payment in advance.

Where a deposit is required, your appointment may not be confirmed until the deposit has been paid.

Deposits are used to secure your appointment slot and may be deducted from the final price of the service.

Patch test payments will be deducted from the final treatment amount.

Payments may be processed by a third-party payment provider such as Stripe.

We do not store your full card details on our website or booking system.

You agree to provide accurate payment information and confirm that you are authorised to use the payment method provided.

7. Cancellations by you

You may cancel your appointment through the client dashboard, booking system or by contacting us directly, depending on the options available.

Our cancellation policy is:

• Cancellation notice required: 24 hours
• Late cancellation rule: If you cancel with over 24 hours notice a full refund will be processed. Cancellations within 24 hours will receive a full refund minus the booking deposit.
• No-show rule: No refund will be issued.

If you cancel within the required notice period, you will be eligible for a refund of your deposit or payment, depending on the booking type and cancellation rules.

If you cancel late, your deposit will be retained.

If you do not attend your appointment without notice, this will be treated as a no-show and your deposit or payment will be retained.

8. Rescheduling by you

9. Cancellations or changes by us

We may need to cancel, amend or reschedule appointments in certain circumstances.

This may include:

• Staff illness or unavailability
• Unsafe conditions
• Technical issues
• Incorrect booking information
• Payment or deposit issues
• Suspected fraud or misuse
• Circumstances outside our reasonable control

If we cancel your appointment and cannot offer a suitable alternative, we will refund any deposit or payment made for that appointment.

We are not responsible for additional costs you may incur as a result of an appointment being cancelled or changed, such as travel costs, time off work or other expenses.

10. Refunds

Refunds are handled in accordance with our cancellation, rescheduling and deposit rules.

Where a refund is approved, it will usually be returned to the original payment method.

Refunds may take several working days to appear, depending on your bank, card provider or payment processor.

We are not responsible for delays caused by banks, card providers or payment processors.

11. Appointment attendance

Please arrive on time for your appointment.

If you are late, we may need to:

• Shorten your appointment
• Reschedule your appointment
• Cancel your appointment
• Treat the appointment as a late cancellation or no-show

This will depend on the length of delay, staff availability and the appointments scheduled after yours.

You are responsible for attending the correct location at the correct time.

Being late by 10 minutes or more will need to be cancelled.

12. Client responsibilities

You agree to:

• Provide accurate booking and contact information
• Check your booking confirmation
• Arrive on time
• Follow preparation instructions
• Follow aftercare advice
• Tell us about anything relevant to your appointment
• Behave respectfully towards staff and others
• Pay any amounts due

We are not responsible for issues caused by incorrect information, late attendance, failure to follow instructions or failure to tell us relevant information.

13. Suitability of services

Some services may not be suitable for everyone.

We may ask you questions to help decide whether a service is suitable.

You are responsible for telling us about anything that may affect your appointment or the suitability of the service.

We may refuse, stop or reschedule a service if we reasonably believe it is unsafe, unsuitable or inappropriate to continue.

This may include where:

• You provide information suggesting the service may not be suitable
• You appear unwell or unable to safely receive the service
• There are health, safety or safeguarding concerns
• You behave abusively, threateningly or inappropriately
• The appointment cannot reasonably be completed

14. Results and aftercare

We aim to provide services with reasonable care and skill.

However, results may vary depending on individual circumstances, preparation, aftercare and other factors outside our control.

You agree to follow any preparation or aftercare guidance provided.

We are not responsible for poor results, reduced longevity or issues caused by failure to follow preparation or aftercare instructions.

15. Under-18s

Brow lamination and Lash lifts:

These services are available to clients aged 16 or over only. By making a booking, you confirm that you are at least 16 years old.

Spray tans:

Under-16s with consent:

Clients under 16 may only book or receive services with parent or guardian consent. We may refuse to provide a service if appropriate consent is not provided. The guardian will need to remain in the room at all times whilst the tan takes place.

Brow waxing:

Not age specific however under 16s will need parental consent.

16. Behaviour

We expect all clients to behave respectfully.

We may refuse, stop or cancel a service if you:

• Behave aggressively, abusively or inappropriately
• Harass, threaten or intimidate staff
• Damage property
• Put staff, yourself or others at risk
• Breach these Terms

In serious cases, we may refuse future bookings.

17. Cookies, Google Analytics and cookie choices

Our website and booking system may use cookies, Google Analytics and similar technologies.

Essential cookies are required for the website, booking system, security features, account login and appointment booking functions to work properly.

Non-essential cookies, such as analytics cookies, are optional.

You can accept or reject non-essential cookies using the cookie consent tools provided on the main website and booking site.

On the main website, cookie choices may be managed through the cookie consent plugin or banner.

On the booking site, cookie choices may be managed through the booking system’s cookie settings or consent controls.

You can change your cookie preferences at any time using the available cookie settings.

More information is provided in our Privacy Policy and Cookie information.

18. Google reCAPTCHA and website security

We may use Google reCAPTCHA and other security tools to protect our website, forms and booking system from spam, bots, fraud and abuse.

By using our website or booking system, you acknowledge that these security tools may process technical and interaction information to help determine whether activity is likely to be human or automated.

You must not attempt to bypass, disable or interfere with website security tools.

19. Intellectual property

All content on our website and booking system belongs to BronzeMe or its licensors unless stated otherwise.

This includes:

• Text
• Images
• Graphics
• Logos
• Branding
• Layout
• Design
• Website content
• Service descriptions

You may view and use the website for personal, non-commercial purposes.

You must not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.

20. Third-party services and links

Our website and booking system may use or link to third-party services, including payment processors, analytics providers, anti-spam tools, map services, social media platforms and external websites.

We are not responsible for third-party websites, platforms or services.

Your use of third-party services may be subject to their own terms and privacy policies.

21. Website availability

We aim to keep our website and booking system available, but we do not guarantee that they will always be uninterrupted, secure or error-free.

We may suspend, withdraw or change all or part of the website or booking system without notice.

We are not responsible if the website or booking system is unavailable for any reason.

22. Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to the above, we are not responsible for:

• Losses caused by incorrect information you provide
• Missed appointments due to failure to attend or check booking details
• Losses caused by failure to follow preparation or aftercare instructions
• Website downtime or technical issues outside our reasonable control
• Third-party payment provider delays or failures
• Bank or card provider delays
• Losses caused by events outside our reasonable control
• Indirect, consequential or unexpected losses

We provide services for personal use only unless agreed otherwise.

23. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include:

• Illness
• Accidents
• Extreme weather
• Transport disruption
• Power cuts
• Internet or hosting failures
• Payment provider issues
• Government restrictions
• Emergencies
• Other circumstances beyond our control

Where possible, we will contact you to rearrange affected appointments.

24. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store and protect your information.

25. Changes to these Terms

We may update these Terms from time to time.

The latest version will be available on our website.

The date at the top of these Terms shows when they were last updated.

By continuing to use our website, booking system or services after the Terms are updated, you agree to the latest version.

26. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, unless applicable consumer law gives you the right to bring a claim elsewhere in the UK.