Our Privacy Policy

Last updated: May 2026

This Privacy Policy explains how BronzeMe (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website, make a booking, create an account, contact us, or attend an appointment.

For the purposes of UK data protection law, BronzeMe is the data controller for the personal information we collect about you.

Business name: BronzeMe Beauty

Contact email: contact@bronzeme.co.uk

1. Information we collect

We may collect personal information from you when you use our website, booking system, contact forms, client account area or services.

This may include:

• Your name
• Email address
• Phone number
• Appointment date and time
• Service selected
• Location selected, where applicable
• Booking notes or messages you provide
• Availability information you provide
• Deposit, payment and refund-related information
• Client account login details, where account access is available
• Booking history and appointment records
• Communications between you and BronzeMe
• Website usage information
• Cookie and analytics information
• Technical information such as IP address, browser type, device type and pages visited
• Security and anti-spam information processed through tools such as Google reCAPTCHA

We only ask for information that is relevant to managing bookings, providing services, taking payments, protecting the website, communicating with you, and running our business.

Please do not include sensitive personal information in booking notes or messages unless we specifically ask for it and it is relevant to your appointment.

2. How we collect information

We may collect information when you:

• Visit our website
• Use our booking system
• Create or log into a client account
• Make, amend or cancel a booking
• Pay a deposit or make a payment
• Contact us by form, email, phone, message or social media
• Respond to appointment communications
• Use cookie consent tools on our website or booking system
• Interact with security tools such as Google reCAPTCHA

Some information is provided directly by you. Other information may be collected automatically through cookies, analytics tools, server logs and security systems.

3. How we use your information

We use your personal information to:

• Create and manage your booking
• Confirm, amend or cancel appointments
• Send appointment confirmations, reminders and updates
• Contact you about your appointment or enquiry
• Process deposits, payments, cancellations and refunds
• Maintain your client account, where applicable
• Keep records of your bookings and communications
• Provide customer support
• Protect our website and booking system from spam, bots, fraud and misuse
• Improve our website, booking system, services and customer experience
• Monitor website performance and understand how visitors use our website
• Keep business, accounting and tax records
• Comply with legal obligations
• Resolve disputes or enforce our terms

4. Our lawful bases for using your information

We only use your personal information where we have a lawful basis to do so.

Depending on the situation, we may rely on:

Contract

We use your information to make, manage and provide bookings and services you request. This includes appointment details, contact details, payment status and booking communications.

Legal obligation

We may need to keep certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests

We may use your information where it is necessary for our legitimate business interests, provided your rights do not override those interests. This may include managing enquiries, improving services, securing our website, preventing fraud, keeping business records and resolving disputes.

Consent

We rely on consent where required, including for certain non-essential cookies, analytics cookies and marketing communications.

You can withdraw consent at any time where we rely on consent.

5. Bookings and client accounts

When you make a booking, we collect the information needed to arrange and manage your appointment.

This may include your name, contact details, selected service, appointment date and time, location, deposit or payment status, and any notes you choose to provide.

If client accounts are available, we may store your login details securely so you can view or manage your bookings.

You are responsible for making sure the information you provide is accurate and up to date.

6. Payments, deposits and refunds

Where online payments or deposits are available, payment processing may be handled by a third-party payment provider such as Stripe.

We do not store your full card details on our website or booking system.

The payment provider may process your payment information securely in accordance with its own privacy policy and terms.

We may store limited payment-related information, such as:

• Deposit amount
• Payment amount
• Payment status
• Refund status
• Payment reference
• Booking reference
• Date and time of payment
• Cancellation or refund record

We use this information to manage your booking, process refunds, resolve disputes and keep accounting records.

7. Cookies and cookie choices

Our website and booking system use cookies and similar technologies.

Some cookies are essential. These are needed for the website and booking system to work properly. For example, essential cookies may be used to:

• Keep the website secure
• Manage booking forms
• Maintain login sessions
• Remember booking progress
• Process appointment requests
• Help prevent spam, bots or abuse
• Remember essential site settings

Essential cookies cannot usually be switched off through our cookie tools because the website or booking system may not work properly without them.

We may also use non-essential cookies, including analytics cookies, to help us understand how visitors use the website and improve our services.

You can choose whether to accept or reject non-essential cookies.

On our main website, you can manage your choices through our cookie consent plugin or cookie banner.

On our booking site, you can manage your choices through the booking system’s cookie settings or consent controls.

You can change your cookie choices at any time using the available cookie settings on the relevant part of the website.

You can also manage or block cookies through your browser settings, although blocking some cookies may affect how the website or booking system works.

Google Analytics and other non-essential analytics tools will only be used where required after you have given consent.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

• Pages visited
• Time spent on pages
• How users move around the website
• Device type
• Browser type
• Approximate location
• Interactions with the website
• Technical information such as IP address

Google Analytics uses cookies and similar technologies.

Where required, Google Analytics will only run after you have accepted analytics or non-essential cookies.

You can reject or withdraw consent for analytics cookies using the cookie consent tools on our website or booking system.

9. Google reCAPTCHA

We use Google reCAPTCHA to help protect our website, booking forms and contact forms from spam, bots, abuse and fraudulent activity.

Google reCAPTCHA may process technical and interaction information, such as:

• IP address
• Browser and device information
• Referrer information
• Date and time of visit
• Website interaction data
• Behaviour signals used to assess whether activity is likely to be human or automated

This helps us protect our website and booking system from misuse.

Google reCAPTCHA is provided by Google and may be subject to Google’s own privacy policy and terms.

10. Marketing communications

We may send you marketing messages only where we have a lawful basis to do so.

Where we rely on your consent, you can withdraw that consent at any time.

Service messages are not marketing messages. These include:

• Booking confirmations
• Appointment reminders
• Cancellation confirmations
• Rescheduling notices
• Payment confirmations
• Refund updates
• Important service updates

These messages are necessary for managing your booking or account.

11. Who we share your information with

We may share your information with trusted third parties where necessary to run our website, booking system and business.

This may include:

• Website hosting providers
• Booking system providers
• Database and server providers
• Email delivery providers
• Payment processors such as Stripe
• Google Analytics
• Google reCAPTCHA
• Cookie consent providers
• IT and website support providers
• Security and fraud prevention providers
• Accountants, bookkeepers, legal advisers or professional advisers
• Regulators, authorities or law enforcement where required by law

We only share information where necessary and expect service providers to protect your information appropriately.

We do not sell your personal information.

12. International data transfers

Some third-party service providers may process personal information outside the UK.

Where this happens, we will take steps intended to ensure your information is protected in line with applicable data protection law. This may include using appropriate contractual safeguards or relying on approved transfer mechanisms.

13. How long we keep your information

We keep personal information only for as long as necessary for the reason it was collected.

Our typical retention periods are:

• Booking and appointment records: [Insert period, e.g. 6 years]
• Payment, deposit and refund records: [Insert period, e.g. 6 years]
• Client account information: for as long as your account remains active, then for a reasonable period afterwards
• Contact enquiries: [Insert period, e.g. 12–24 months]
• Marketing consent records: for as long as needed to show consent status
• Cookie consent records: [Insert period based on plugin settings]
• Analytics data: [Insert Google Analytics retention period]
• Security logs: [Insert period, e.g. up to 12 months unless needed for investigation]

Where no fixed retention period applies, we decide how long to keep information based on:

• The reason it was collected
• Whether it is still needed
• Legal or accounting requirements
• Whether it may be needed to resolve a dispute
• Security and fraud prevention needs

14. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Security measures may include:

• Secure website hosting
• Password-protected client accounts
• Access controls
• HTTPS encryption
• CSRF protection on forms
• Anti-spam and abuse prevention tools
• Secure payment processing through third-party payment providers
• Limited access to personal information

However, no website or online system can be guaranteed to be completely secure.

You are responsible for keeping your login details safe and should contact us if you believe your account has been accessed without permission.

15. Your rights

Under UK data protection law, you may have rights over your personal information.

These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for a copy of your information in a portable format
• Withdraw consent where we rely on consent
• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

[Insert email address]

We may need to verify your identity before responding to a request.

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

17. Third-party websites and services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should read the privacy policies of any third-party services you use.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website.

The date at the top of this policy shows when it was last updated.